Verifying Your geltogel Account
Account verification is how we confirm that your balance belongs to you — not a hurdle, but a security layer we built in from day one. You will need a valid national identity document and, for wallet withdrawals, the wallet account registered in the same name. Submit the documents through the verification section of your account settings; our team reviews the submission
and updates your account status. A verified account unlocks the full withdrawal range and removes processing delays on large transfers. We hold document data in encrypted storage and do not share it with third parties outside of required compliance processes.
- Prepare Your Document — Have your national ID ready as a clear photo or scan — blurry images cause delays so check before uploading.
- Upload via Account Settings — Open the verification section inside your account settings and follow the upload prompts for each document type.
- Wait for the Review — Our team checks the submission and marks your account verified; you receive an in-account notification when it is done.
- Full Access Unlocked — A verified account can process withdrawals to DANA, OVO or GoPay without the transaction holds applied to unverified accounts.