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How geltogel Handles Your Personal Data

Your account information, e-wallet details and session activity are handled with a clear purpose — to keep your account running and your transactions accurate.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlsData access on requestIndonesia-region data handling

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What We Collect and Why It Matters

geltogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with geltogel, we collect the details you provide directly — your name, contact address, and the e-wallet identifiers linked to your deposits and withdrawals. If you use DANA, OVO or GoPay, the transaction reference and wallet ID are logged to match

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your payment to your account balance. We do not store your full wallet PIN or banking credentials. Beyond account registration, we collect device and session data: your IP address, browser type, the pages you visit and how long you stay. This helps us detect unusual login
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attempts and keep your account secure. We also collect behavioural data — which sections you browse, which bet types you place — to improve how the platform works for you. All data collected is used strictly for account operation, fraud prevention, and improving your experience where
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local law and eligible regions permit. We do not sell your personal data to third parties. Data shared with payment processors such as DANA, OVO and GoPay is limited to what those processors need to complete a transaction. Retention periods depend on account status and applicable
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local regulations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use a combination of technical controls and operational procedures to keep your data accurate and access-restricted. Your account is protected by OTP verification at login, and session tokens expire after a period of inactivity. Cookie preferences can be adjusted through the consent banner shown on your first visit or revisited in your browser settings at any time.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can decline non-essential cookies without affecting your ability to log in or deposit.

Account Security Controls

Login requires OTP verification sent to your registered contact. Sessions time out after inactivity. Suspicious login attempts from unrecognised devices trigger an additional verification step.

Data Retention Policy

Active account data is retained while your account remains open. After account closure, data is held only as long as required by applicable local regulations, then securely deleted.

Who Can Access Your Data

Internal access to your data is limited to teams that need it — account operations, fraud review and payment matching. No marketing third party receives your wallet or transaction data.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review what data we hold on your account, request a correction, or ask for deletion, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email at the address shown in your account settings, or through the in-app help centre. We aim to acknowledge privacy requests within a reasonable period and respond fully in line with what local law requires for your region.

Live Chat Access live chat from your account dashboard. Available for account-holders with verified e-wallets including DANA, OVO and GoPay. Raise data queries directly.

Email Support Send a written privacy request to the email address listed in your account settings. Include your registered contact detail so we can match your request accurately.

In-App Help Centre Open the Help section inside the app, select Account and Privacy, then submit your query. Responses are sent to your registered contact address on file.

Your Privacy Rights — Common Questions

These questions cover what players in Batam and across Indonesia most commonly ask about how their account data is managed, who can see it, and what steps to take if something needs to change.

We collect your name, contact details and the e-wallet identifiers you link at registration — such as your DANA or OVO account reference. We do not collect your wallet PIN or full banking credentials.

Transaction references and wallet IDs are stored to match payments to your account balance. Only data needed to complete and verify the transaction is retained. Full wallet credentials are never stored on our side.

Yes. Submit a data access request through live chat or via the email address in your account settings. We will confirm what data is held and provide it in line with applicable local regulations.

Send a deletion request through the in-app Help Centre or by email. We process deletion requests after account closure, retaining only what local law requires before securely removing your records.

We share data only with payment processors like DANA, OVO and GoPay — and only the transaction data those processors need. We do not sell your personal data or share it with marketing third parties.

Adjust cookie preferences through the consent banner on your first visit or via your browser settings. Declining non-essential cookies does not affect your ability to log in, deposit or browse the lobby.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoFAQ

How geltogel Handles Your Personal Data

Data Handling, Cookies and Account Security

Cookies and Tracking

Account Security Controls

Data Retention Policy

Who Can Access Your Data

Reach Us About Your Privacy Rights

Your Privacy Rights — Common Questions

01 What personal data does geltogel collect when I register?

02 Is my DANA, OVO or GoPay transaction data stored?

03 Can I request a copy of the data geltogel holds about me?

04 How do I ask for my data to be deleted?

05 Does geltogel share my data with third parties?

06 How can I manage cookie preferences on geltogel?

Privacy Policy

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